5 of the Most Common Outsourced IT Support Services (And Why It Works So Well)

Introduction

There’s no doubt that 2020 has changed the face of business forever.

As every UK business scrambled to adjust to the so-called “new normal”, one thing became clear: IT support was more necessary than ever. But, with far fewer people in offices, it’s not always practical to build an internal team. The solution? For many businesses, it’s simple: outsourced IT support services.

If you’re new to this style of doing things, we’ve compiled a list of the IT support services you can expect from a service like ours at Get Support – and we’ll explain a little bit about why they’re so effective.

Ready?

The 5 most common outsourced IT support services

While IT support companies like ours at Get Support like to be as flexible as possible in the support we offer, there are some core services which form the bulk of our client agreements.

Here are the 5 most common outsource IT support services in the UK.

#1: A dedicated IT support help desk

One of the biggest reasons small businesses in the UK choose an IT support company like Get Support is to have an on-call IT department without the cost. When IT problems crop up, you want to fix them ASAP with as little fuss as possible – and that includes going through the effort of hiring in an IT department (or even a one-man band).

An outsourced IT support team will also be able to help you via various channels including phone, web, and even in person if necessary.

Find out more about our dedicated IT support service.

#2: IT strategy and computer consultancy

One of the aspects of IT infrastructure that many outsourced IT services don’t cover is IT strategy.

In short, this refers to your overall roadmap for your IT systems over the coming years. At Get Support, we’re different. We offer a unique “IT Director” service as part of our support agreements, which essentially operates as an IT consultancy service. Our expert team will help you plan your IT budget and offer professional advice about hardware, software, and more.

Check out our dedicated article to learn more about IT Director.

#3: Cloud software and services

Naturally, as part of the shift to remote working, cloud services have become more important than ever before.

The result is that many outsourced IT support companies are offering cloud software services. For example, here at Get Support, we’re a direct Microsoft Cloud Solution Provider, meaning we can offer qualified and approved advice on the full Microsoft 365 productivity suite. This stable of apps includes the classic programs like Microsoft Office, as well as more recent (but powerful) tools like Microsoft OneDrive.

Learn more about our approach to Microsoft 365 and the cloud.

#4: Computer hardware solutions

Whether you’re working in the office or working at home, the hardware you use is still your point of connection to the digital world. That means it’s essential to make it as fast and reliable as possible.

If you’re not sure where to start when it comes to computer hardware, your outsourced IT support partner – like the team at Get Support – will be able to offer expert advice.

In the case of our team, we can help advise you on the best hardware to invest in from global brands like Microsoft, Dell, HP, Cisco, and Apple

Confused by IT hardware? We can help clear things up.

#5: Broadband and VoIP solutions

Okay, we’ll admit this one isn’t particularly common when it comes to IT support services in general, but it’s one of our specialities, so we just had to mention it.

At Get Support, we can offer unique preferential deals on business broadband and Voice-over-Internet-Protocol (VoIP) systems through our sister company, Public Internet. With proprietary infrastructure across the UK, we can deliver rock-solid speeds to support remote working from anywhere – and ensure crystal-clear voice communication too.

Find out more about our broadband and VoIP solutions.

Why outsourced IT support services work so well

Our list above offers a well-rounded view of exactly how outsourced IT support services work – but how about the why? Why exactly do outsourced IT support solutions provide superior results to, for example, hiring in your own IT department?

Well, we’ve gone into this topic in much greater depth our article Managed IT Support vs. In-House: Which Is Right for Your Business?, but the key takeaways are as follows:

1. It’s more cost-effective than building a dedicated IT support team in-house.
2. Because the price is fixed, a monthly IT support provider is incentivised to keep your IT systems running at their very best.
3. An IT support service that grows with you means they’re invested in seeing your business grow.
4. A shared pool of IT expertise which adds up to decades of technical knowhow available to you anytime.
5. Having a separate, yet dedicated, IT department means your existing staff can focus on their jobs rather than trying to tackle IT problems outside their wheelhouse.

Discover the outsourced IT support difference with Get Support

If this quick summary of outsourced IT services in the UK has piqued your interest, we’d love to talk to you about your company’s IT support setup. Our support agreements are fair, comprehensive, and don’t include long-term contracts as standard.

Want to know more? Request a quote now or call the team today on 01865 59 4000.