What is an IT Strategy? (And How Much is Yours Helping Your Business?)

Introduction

In a world dominated by digital, there’s one common thread between all businesses, large and small — and that’s the need for IT.

From individual workstations to business-class internet connections, your IT infrastructure needs to be chosen, deployed, and managed. In addition, businesses also need to know where they’re headed next, to avoid any nasty surprises.

It’s here that a well-developed and supported IT strategy comes in very handy.

Let’s take a closer look.

What is an IT strategy?

Running a business is a bit like taking a road trip: you’ll get nowhere without a map to guide you, and the same goes for your IT systems.

An IT strategy essentially serves as the roadmap for both the hardware and software you use as part of your everyday business activities.

It doesn’t just provide a list of your computer workstations, laptops, and software subscriptions, but will also factor in your IT budget and allow you to plan more precisely for the future – and stay reactive to change.

How successful is your IT strategy? 5 essential factors to consider

It’s easy to assume that, as long as no huge issues are occurring, everything is going to plan.

But is your IT strategy really as efficient as it could be?

Are there time and money savings you could be making by optimising your IT?

Here are 5 factors to consider which might highlight issues in your current approach you may be unaware of. If any of the following ring any bells for you, it might be time to talk to Get Support about an IT support agreement.

#1: A documented IT roadmap for the next 3-5 years

A solid IT strategy revolves around a roadmap which is actually written down, either physically or virtually, and referred to often as the “source of truth” for all of your IT infrastructure.

Every company’s roadmap will look a bit different, of course, but generally you’ll want to document your current IT hardware setup, the purchase date, any warranty details, and mark a point at which you should review this hardware for potential replacement. Likewise, your IT strategy should also cover any software solutions you’ve invested in, including long-term subscriptions like Microsoft 365.

Finally, you’ll want to ensure your IT roadmap covers at least the next 3-5 years, which is the average lifespan for business hardware. This long-term strategic support is one of the areas we cover as part of our IT Director service, included with all IT support agreements.

#2: Regular meetings with your IT support provider

Maintenance and support is a critical aspect of a good long-term IT strategy.

Computers are getting more reliable all the time, but that doesn’t mean that the occasional issue isn’t bound to occur. By having an open dialogue with your IT support provider, you can be certain that issues are dealt with quickly – usually after just a phone call. But beyond that level of service, meeting regularly with your IT support provider will help ensure your IT strategy is still on track and on target. After all, an IT strategy isn’t a set-in-stone document – it’s a dynamic thing which shifts and moves based on business activity.

A scheduled meeting with your IT support provider means you can ask questions about the road ahead and make sure you’re all on the same page.

#3: Open issues which relate to technology limitations

How many times have you heard your team complain about a slow computer?

Or perhaps they’re frustrated that they can’t access their workstation from home?

These problems are common, sure, but they’re also good indicators that you need to revisit (or establish) an IT strategy within your business.

As part of a long-term roadmap, you’ll know exactly when new hardware is planned, so you’ll be able to address any concerns about poorly performing hardware. Or – if the issues are really showstopping – you’ll be able to review your budget within your IT strategy and make adjustments to make hardware upgrades early.

#4: Existing IT assets which you’re not using to optimal effect

Are you really making the most of all of your IT assets?

Or do you have a pile of laptops that go untouched, or perhaps a subscription to Microsoft 365 which you only use for Word and Excel?

If any of this chimes with you, an IT strategy could be just what you need. By putting your existing infrastructure and your planned budgetary spending under the microscope, you can be sure that your investment in IT is well-spent.

(Oh, and if you really are just using Microsoft 365 for the Office apps, be sure to check out our “What’s That App?” blog series).

#5: Solving business problems with IT solutions

A solid IT strategy isn’t just about maintaining the status quo – it can also help you solve key business problems through technology.

With one of our IT support agreements, you’ll have anytime access to a team of expert IT consultants who will analyse your specific pain points, then decide how technology might alleviate them. This doesn’t necessarily mean installing brand-new hardware, of course – it can also be a matter of using what you already have to better effect.

It’s all part and parcel of the Get Support service.

Want to save time and money? Fast-track your IT strategy with Get Support

If you recognise any of the issues we’ve covered above, it might be time to take a look at a Get Support IT support agreement.

Not sure about what an IT support agreement could do for you, or simply have questions? We’ve got you covered there, too – just check out our FAQ about IT support agreements.

Call the team on 01865 59 4000 and we’ll discuss the specific ways that a solid IT strategy could help your business.