7 Reasons to Switch Your IT Provider (And Why It Isn’t as Scary as You Might Think)

Introduction

There are some things in life that can seem like more hassle than they’re worth.

From switching your current account to finding a new electricity provider, it’s very easy to fall for the sunk cost fallacy and believe that it’s either too hard or too expensive to bother with. In reality, though? Tackling these sunk costs can actually results in big benefits in saved time and money.

The very same logic applies to your small business IT provider.

Chances are that you’ve worked with the same provider for years, have gotten very comfortable with the service, and might not even realise what else is on offer. Beyond that, your business is so tightly integrated with your IT provider that switching to a new one – like Get Support – might seem impossible.

But there are plenty of reasons to consider making the switch. With that in mind, let’s take a look at seven particular reasons which might help you better understand why switching IT provider doesn’t need to be scary – even when it might seem that way.

Reason #1: Your business needs to plan for the future (and avoid the unexpected)

To say the world of IT changes fast is something of an understatement.

Whether it’s hardware or software going end–of–life and needing replacement, or simply knowing in advance which features are on your IT roadmap, planning for the future is essential. At Get Support, we make all of this easy, by keeping you in the loop of any upcoming changes to ensure you don’t suffer any unexpected downtime.

Reason #2: You’re looking for an IT partner who will help your business grow through technology

We’ve spent decades helping customers switch from their existing IT provider to Get Support, and one consistent piece of feedback we hear is that lack of communication can be a real issue.

At Get Support, we’ve taken this feedback to heart, by delivering IT support packages with built–in consultancy – it’s almost like having your own dedicated IT Director. That means we’re always happy to talk about how you could use technology to grow your business, improve efficiency, and plan for the future.

Reason #3: Consistent billing – with no nasty surprises – helps your financial planning

There’s nothing worse than being hit with a bill you weren’t expecting – especially when it’s for something that wasn’t your fault.

At Get Support, we understand that reliable financial planning is key to running a successful business. That’s why we’ve built all of our IT support packages with simple, straightforward pricing – and no nasty surprises. From day one, all of our costs are laid out transparently, so you can plan for your company’s financial future with a strong IT infrastructure – and without any unwelcome financial surprises.

Reason #4: You need proactive IT support to tackle issues before they happen

We know it can be frustrating when your IT provider doesn’t deliver proactive support for your systems. Whether that’s missing issues which lead to unexpected server downtime, or simply backups being missed, problems like these can quickly add up – and end up costing your business more than just money.

With all of our IT support agreements, you’ll get fully proactive support across your IT infrastructure – all at no additional cost. That means server patches, data backups, advanced warnings about storage capacity, and more are all covered.

In short? We tackle IT issues before they happen.

Reason #5: You don’t want to be reliant on IT infrastructure your provider doesn’t own

One of the best reasons to join Get Support – and something we’re really quite proud of – is our fully–owned IT and telephone infrastructure.

We own and operate internet and telephone services across the UK, meaning we don’t hook your business up to another provider – we simply welcome you into our own network. What this means in real terms is that, if issues were to occur, they’d be dealt with almost immediately by our expert team.

No waiting on the phone, no playing the blame game – we simply resolve the problem so you can get on with running your business.

Can your IT provider do that?

Reason #6: Your business needs a fast response when issues arise

By its very nature, IT infrastructure can sometimes throw the odd curveball in the form of a technical hitch.

It’s times like these when you need an IT provider who is always going to prioritise you, no matter what else is on their plate. In reality, this is often not how things go down. In fact, if your IT provider deems your issue low priority, you could find yourself waiting for days for a resolution on certain tickets.

At Get Support, we do things a bit differently.

Rather than prioritising our IT support based on what works for us, we instead prioritise based on what works for you. That means that you can always be sure your questions or issues will be dealt with fast, no matter how small or large they may be. It’s this dedication to our customers that really defines the Get Support difference.

Reason #7: You want to make the most of Microsoft 365 (without breaking the bank)

As the world moves to a new way of working, remote collaboration is more important than ever – and Microsoft 365 is at the centre of it.

Perhaps you’re already using tools like Microsoft Teams, but have questions about how to use it to best effect. Or maybe you’ve had a few teething problems and you simply can’t get the support you need? With a Get Support IT package, worries like these will be a thing of the past. As a direct tier 1 Microsoft cloud solution provider, we are perfectly placed to deliver a range of services related to Microsoft 365.

With a direct line to Microsoft, we cut out the middleman entirely, giving you fast, instant access to expert assistance and the very best licensing options in the industry.

Ready to discover how easy switching your IT provider to Get Support really is?

You should now have a good sense of both why you might want to switch your IT provider, but you might still be wondering about how easy the whole process might be.

Well, worry not, because we make the entire switchover experience as smooth and seamless as possible – delivering real value from the moment you start working with Get Support.

How do we do it? Here’s how.

1. First, we develop a custom package based on your particular business and your current IT setup.
2. Next, we liaise with your existing IT provider to ensure that everything is handed over and accounted for.
3. Before the switchover, we’ll take the time to train our staff on your particular business needs so that any member of our team will be able to help you.
4. We decide a date, get everything ready under the hood, then make the switch – all without a single second of downtime. It really couldn’t be easier.

As you can see, switching your IT provider doesn’t have to be daunting. Want a free personalised IT switchover plan tailored to your business? Our team is here to help.

Call us today on 01865 59 4000 and we’ll show you just how easy it could be for your business to make the change to a new IT provider… the Get Support way.